FOR IMMEDIATE RELEASE

CONTACT:
Erika Platt
KSK Communications, Ltd.
(703) 734-1880
eplatt@kskcommunications.com

Eric A. Kraus
The Gillette Company
Vice President, Corporate Communications
(617) 421-7194
Lisa DeMille
KSK Communications, Ltd.
(703) 734-1880
ldemille@kskcommunications.com

THE GILLETTE COMPANY SELECTS CERTAINTY SOLUTIONS AS
MANAGEMENT SERVICE PROVIDER FOR GLOBAL INTERNET OPERATIONS

Certainty to Manage Complex
Global Hosting Environment for all Gillette Brands

REDWOOD CITY, Calif., Jan. 17, 2001 - Certainty Solutions, Inc., a leading provider of comprehensive infrastructure management services, today announced that it has been selected by The Gillette Company (NYSE: G) to provide managed services for the company's entire global hosting environment.

Under the terms of the contract, Certainty will provide systems monitoring, hardware and systems architecture support, managed network services and technical account management for Web sites associated with all of Gillette's global brands. Certainty's team of engineers will review Gillette's current NT operating environment documentation and Web site architecture, making and implementing recommendations designed to enhance site performance, manageability, scalability and security. In addition, Certainty's Vienna, Va.-based engineering team will provide both remote and live management of Gillette's equipment, which is located at a Northern Va.-based data center.

"Operational requirements for Gillette's central hosting environment are significantly more complex than those of a standard hosting environment," observed Jim Easton, director of enterprise systems for The Gillette Company's Corporate Information Technology division. "Our business units and content developers are located throughout the world, which makes our Internet sites logistically challenging to manage. After completing an extensive due diligence process, we selected Certainty Solutions to perform these services based on the company's high level of customer service and proven experience in managing large and sophisticated sites," he added.

"We're proud to be able to serve one of the world's most prestigious and successful consumer products companies," said William McChesney, general manager of Eastern operations at Certainty Solutions. "Our five years of accumulated experience in the managed services arena, as well as the outstanding technical capability and customer dedication of our Northern Virginia office, will help make this a winning partnership," he added.

About The Gillette Company

Headquartered in Boston, The Gillette Company is the world leader in male grooming, a category that includes blades, razors and shaving preparations. Gillette also holds the number one position worldwide in selected female grooming products, such as wet shaving products and hair epilation devices. In addition, the company is the world leader in alkaline batteries, toothbrushes and oral care appliances.

About Certainty Solutions

Founded in 1996, Certainty Solutions is a management service provider that designs, implements and manages companies' IP infrastructures. Certainty has three U.S. locations, including Redwood City, Calif., New York and Vienna, Va., as well as an office in Toronto. The company-formerly known as Global Networking & Computing-has served more than 100 customers, including Gemstar eBook Group Limited and WebTV. Further information about Certainty Solutions may be found at www.certaintysolutions.com.

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